Our Referral Services Questions And Answers
Our referral services Questions and answers
Q: Will insurance pay for personal home care services?
A: While your regular health plan insurance such as Medicare, HMO, or supplement does not
provide coverage for non-medically necessary home care, there are many other options to help
cover the costs. Those options include long-term care insurance, Veterans (VA) benefits (not
only for the veteran, but also for the spouse or surviving spouse), and Medicaid long-term care.
Care Plus accepts all long-term care policies and we are able to assist with obtaining Veterans
and/or Medicaid benefits.
Q: What if the caregiver provided is not compatible with me or my loved one?
A: We strive to match the most appropriate caregiver(s) for every home care client on Day 1 of
services. We do this through an extensive consultation with you, your loved one, and one of our
Senior Care Specialists to fully understand the care needs and expectations. The details of that
meeting will then be used by the Care Plus care advisor dedicated to working with you and your
loved one to schedule in-person caregiver interviews with you so the most compatible individual
begins providing the care. We fully understand that there still may be a time when you need
another match. If that occurs, you always have the right at any time to terminate the care
provider referred to you, and to request another referral at no cost. Remember, you are the
Boss!
Q: Do you require background checks for the caregivers you refer?
A: Absolutely. As a licensed Nurse Registry we strictly follow the requirements set forth by the
Florida Agency for Health Care Administration to ensure that the caregivers we refer do not
have a criminal record. We obtain Level 2 background results prior to referring any caregiver
into a client’s home. In addition to the collection of background results, we also assure that each caregiver is qualified to provide home care by verifying state certified nursing assistant (CNA) licensure, home health aide (HHA) training completion, RN, LPN, CPR training, and other
continuing education training. Our recruiting team also receives both professional and personal
references for each caregiver.
Q: During what hours am I able to reach a caregiver coordinator?
A: Care Plus Care Coordination is available 24 hours per day, 7 days per week by clicking here.
Our official office hours are 8:30 am to 5:30 pm, Monday to Friday, but after hours and on
weekends and holidays there is always a caregiver coordinator who is on call to assist.
Q: What is a home caregiver/private duty aide expected to do for me or my loved one?
A: Every home care client’s needs are different. Therefore, an individual care plan is needed.
The caregiver is expected to follow our clients’ care needs, such as activities of daily living.
These may include, but are not limited to, bathing, dressing, transferring and mobility, using the
bathroom, preparing meals, light housekeeping, laundry, linen changes, transportation,
shopping, and companionship. It should be noted that no Care Plan is set in stone. Your
participation with the caregiver is key to managing your care. You are the boss!
Q: Do I have to sign a contract?
A: We do have a service agreement but no contract. There is no minimum term when using
Care Plus
Q: How much will I pay for care?
A: The cost of care is determined by multiple factors including level of care, location of service,
number of hours requested, and type of care professional being sent. You and your care
provide
Q: During what hours am I able to reach a caregiver coordinator?
A: A live Care Plus staff member can help you with service 24 hours a day 7 days a week.
Q: How do I choose a caregiver?
A: Care Plus sets up interviews with prescreened candidates matched through our thorough and extremely effective 5-Star Match process so you can meet with the caregivers ahead of time and choose which one you would like to have in your home.
Q: Will Care Plus accept my long-term care (LTC) insurance?
A: Yes, we accept all major long-term care insurance plans, and we can assist you in
understanding your benefits under the plan.
Q: What levels of caregivers do you refer?
A: We can refer home health aides (HHAs), certified nurse assistants (CNAs), licensed practical
nurses (LPNs), and registered nurses (RNs).
Q: What is the difference between an HHA and a CNA?
A: A home health aide (HHA) is a trained professional who provides non-medical home care services. HHAs’ primary activities include assistance with personal care—basic activities of daily living (ADLs) such as bathing, grooming, dressing and mobility—and instrumental activities of daily living (IADLs) such as home maintenance, meal preparation, shopping and transportation.
A Certified nursing assistant (CNA) assists with health care needs and cares for a patient who is ill or recovering from a surgery or disease. CNAs duties are assigned by a registered
professional nurse. Sometimes they provide service on activities of daily living, bedside care,
including basic nursing procedures under the supervision of a registered nurse. A CNA is a
person who has successfully completed a training program or course with a curriculum
prescribed by the state in which s/he resides. Classes for CNA are conducted by a nurse or
certified instructor in a community college or nursing home. Upon completion of classes, a
certificate will be awarded. Later, upon qualifying the state certification exam, they become a
CNA.